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rapidHELPrapidHELP is an Intranet- and インターネット solution for Call Centre, Support and Helpdesk the and services tool for Supporters and Hotliners.
Functional Overview
Transparent Data flow
Through its transparent data flow,
rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the ソフトウェア automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support the and issues ソフトウェア and hardware used.
Multitasking support
The シスタム is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Users and Administrators
rapidHELP administrators use the same GUI as the users.
インターネット Capability
The インターネット connection option allows your customers to directly verify the status of any logged call. It is also possible to raise search and tickets the knowledge データベース via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The シスタム automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on 拡張マークアップ言語（Extensible Markup Language） and HTML and offers via many integrated hyperlinks fast access to different programme functions.
Drop and Drag
The administrator can set up the user interface according to the requirements and wishes of the Call Centre his and Manager staff.
安全確保
Each group and supporter can be equipped with different user rights. This guarantees a high standa